Jurnal

The Elderly’s Satisfaction with the Service Quality of a Community Geriatric Health Programme in Indonesia: a Cross-Sectional Study

---

Introduction: The achievement of the geriatric health programme is still under a number of government targets and the research about the satisfaction of elderly in contributing to this program still limited. This study aims to identify the correlation between the service quality of a geriatric health programme in the community with the satisfaction of older adults. Methods: The research design was cross-sectional and involved 277 elderly people as the respondents. The service quality was measured using a service quality (SERVQUAL) questionnaire with three different sub-variables of input, process and outcome. The elderly people’s satisfaction was examined using several parameters including reliability, assurance, tangibles, empathy and responsiveness (RATER). The data obtained from the questionnaires was analysed using the Spearman Rho test with a significance level of

---

Availability

No copy data

Detail Information

Series Title

Jurnal Ners, Vol. 12 No. 2 Oktober 2017

Call Number

(05) 610.5 PRO j

Publisher

Surabaya : Prodi Ilmu Keperawatan FK Unair., 2017

Collation

Hlm. 226-233

Language

English

ISBN/ISSN

1858-3598

Classification

(05) 610.5 PRO j

Content Type

-

Media Type

-

Carrier Type

-

Edition

Vol. 12 No. 2

Subject(s)

Community
Elderly
Service quality
satisfaction
geriatric health programme

Specific Detail Info

-

Statement of Responsibility

-

Other version/related

File Attachment

Comments

---

You must be logged in to post a comment